Return, Refund & Exchange Policy

At JASIAS, we want you to love every purchase you make. We carefully select and prepare our clothing collections to provide you with a satisfying shopping experience.

Please read our Return, Refund & Exchange Policy before placing an order.

Return Eligibility

A return or exchange request may be considered under the following circumstances:

• Damaged Products: If the product arrives damaged.

• Wrong Product Delivered: If you receive a product different from what you ordered.

• Incorrect Size Delivered: If the size delivered does not match the size mentioned in your order confirmation.

• Manufacturing Defects: If the product has a genuine manufacturing defect.

All requests are subject to verification and approval by our team.

Conditions for Returns and Exchanges

• Products must be unused, unworn, and unwashed.

• Original tags, labels, and packaging must be intact.

• Customers must provide the original order number.

• Clear photographs or an unboxing video may be requested as proof.

• Return requests must be raised within [X days] of delivery.

• Products will be inspected before a return or exchange is approved.

Products Not Eligible for Return or Exchange

The following products may not be eligible for return or exchange:

• Products purchased during sale or clearance offers.

• Customized or specially tailored clothing.

• Products damaged due to improper handling or washing.

• Used or worn products.

• Products without original tags or packaging.

• Returns requested due to a change of mind, subject to applicable consumer protection laws.

Exchange Process

1. Contact our customer support team with your order number.

2. Explain the reason for the exchange and provide supporting photographs or videos.

3. Our team will review your request.

4. Once approved, we will share the return instructions.

5. After receiving and inspecting the product, an eligible exchange or replacement will be arranged.

Refund Policy

Refunds will be processed only for eligible cases approved under our refund policy and applicable consumer protection laws.

Once approved:

• Refunds will be initiated to the original payment method wherever possible.

• Processing time may vary depending on the payment provider or bank.

• Shipping charges may be non-refundable unless required by applicable law or the issue is attributable to JASIAS.

Cancellation Policy

• Orders can be cancelled before dispatch by contacting our support team.

• Once an order has been dispatched, cancellation may not be possible.

• Approved cancellations will be refunded to the original payment method, subject to applicable processing timelines.

Contact Us

For return, refund, or exchange assistance:

Email: Boutique@jasias.com
Phone: +91 95970 85948